Safety and accessibility at your event

How to ensure your event is safe and secure

Here at Ticket247, we are deeply saddened by the tragedies that occurred at the Astroworld Festival in Houston, Texas this month. In the era of COVID-19, we’ve all been eager to get back to festivals and events, but we must remember to do so safely. Therefore we want to give you some things to consider when making sure your event is equipped for any kind of emergency, big or small. After all, live music and entertainment should be an enjoyable, accessible, and safe space for everyone.

Risk assessment:

Firstly a risk assessment should be done at your venue, some questions you could ask are;

  1. Are there enough exits?
  2. Are the emergency services like hospitals and fire stations close by?
  3. Are there any risks of flooding, electrical wires etc?
  4. Is the venue big enough for this event?
  5. Are there trip or equipment hazards?
  6. Any environmental hazards?


Make sure you know where the exits are and plan routes for security personnel and healthcare in relation to this. Barriers should also be used if need be to make sure these routes aren’t compromised. Sometimes a one-way system is useful, so that exit routes arent being blocked by people entering.


Don’t skip out on security. As a general rule of thumb, 1 security personnel for every 10 guests is recommended,   you’ll want to make sure that you have enough hands on deck to diffuse a situation, should it occur. Security personnel can be placed throughout the crowd, at the front and back, by the doors, and by the facilities such as bar, toilets etc.

Emergency services:

Trained healthcare professionals are a must, especially having enough of them. Many festivals, or events use St Johns ambulance. They are highly trained medical professionals equipped to deal with any form of a medical emergency, and if necessary escort people out of harms way and to a hospital.

Is your event inside? Make sure an ambulance is stationed outside and medical professionals are inside, ready to help when necessary, with a route made for them to do so.

Is your event outside? Have ambulance routes made in case of emergency so that there is no risk of becoming trapped among a crowd.


Just because a venue has a capacity of 10,000, doesn’t mean 10,000 tickets should be sold. You have to account for security personnel, healthcare, staff, and escape routes. Should there be overcrowding, there is a much greater risk of trampling, crushing, and aggression. Plan out where and how your Staff will be operating, along with where will be used for free space or evacuation routes, and reassess the capacity based on that. Mosh pits are bound to happen, so make sure staff are prepared.


Will people using wheelchairs, prams or those with disabilities be able to access the venue easily? Will they be able to evacuate easily? It’s always good to section off an area of the venue for those who may need a little extra room.

Entry and exit:

Entry should be manned. Trampling and crushing often occur at venues when floods of people are allowed in at once. Take the time to form a queue outside the venue, and make sure security checks are done on each person entering for weapons, substances, and any other dangerous goods.

Emergency plan:

An emergency plan must be in place. Do you have a direct form of contact with the performers? Are all staff able to easily summon one another? Should an emergency occur- the show must end, or at least pause- so a port of contact to the act is essential. Evacuations must be calm and planned.

Other preventative measures:

Other preventative measures can include using paper or plastic cups instead of glass, offering drink covers to prevent spiking, bag checks at the door, first aid available by the toilets, lots of bins available to reduce the chance of litter causing trip hazards etc.

We hope your event goes well!