{"id":1507,"date":"2022-03-14T20:55:24","date_gmt":"2022-03-14T20:55:24","guid":{"rendered":"https:\/\/ticket247.co.uk\/backstage\/?page_id=1507"},"modified":"2025-09-21T20:29:20","modified_gmt":"2025-09-21T19:29:20","slug":"support","status":"publish","type":"page","link":"https:\/\/ticket247.co.uk\/backstage\/support\/","title":{"rendered":"Support Centre – Support for ticket buyers and sellers"},"content":{"rendered":"\t\t
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Ticket24\/7 Support<\/h2>

Whether you need support selling tickets to your event online, or have a question about buying tickets to see your favourite artist, we're here to help!<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tTicket Buyer\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tTicket Seller\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Buying Tickets FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI can't find or open my tickets<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can download your tickets again by logging into your account and browsing to ‘My Orders’ in the menu. If your tickets won’t open or say the file is corrupt, please try downloading using a different browser or device.<\/p>

If you purchased tickets under as a guest, you can login to your account by using the forgot password button and entering the email address you used.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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If you have a question about an event you have already purchased tickets for, please use the\u00a0contact form<\/a>\u00a0and select the order corresponding to the event you have a question about.\u00a0<\/p>

If you have a general query about an event you haven’t bought tickets for yet, you can use the contact organiser button on the event page to get in touch.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Please click\u00a0here\u00a0<\/a>if you have forgotten your password and we will send you a reset link. If you haven’t received the link by email within a few minutes please check your junk folder.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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As with most ticketing agencies,<\/span>\u00a0tickets are generally non-refundable, as per our terms and conditions. However, y<\/span>ou will be eligible for a face value refund if the venue or event start date has changed since you purchased a ticket. We will notify you (by your registered email address) if any details change for any events you have purchased tickets for, with details of how to request a refund.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI've registered but haven't received an activation email<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The activation email can take a few minutes to arrive. If you haven’t received it within 10 minutes, please check your junk\/spam folder and add Ticket24\/7 to your safe senders list. If it’s not in there, you can try logging in again to receive a new one or contact us\u00a0here<\/a>\u00a0for assistance.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Ticket24\/7 use a trusted 3rd party payment platform, Stripe (www.stripe.com<\/a>), to process all payments\/transactions. This means that Ticket 24\/7 do not have access to your card or bank details at any stage, making it completely secure.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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If your order has completed but you haven’t received a confirmation email within an hour, please check your junk\/spam folder and add Ticket24\/7 to your safe senders list. If your confirmation email is not in there either then you can check with us using the contact form<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI've purchased tickets but my order still says 'Pending'<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Orders can take a few minutes to process, especially if we are processing a large quantity of orders due to a popular event. If you haven’t received your tickets within an hour of ordering, please submit a support request<\/a> with your order number.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tMy name is on all of the tickets, will my friends be able to use them?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, please ensure that each person attending has their own unique barcoded ticket to present upon arrival at the event. Each barcode will only work once, so as the lead organiser, it is your responsibility to protect the tickets and ensure that no copies of tickets are made\/distributed.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is a booking fee?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Ticket24\/7, like most ticketing agencies, have to charge a small administration\/booking fee in order to provide the service. This fee is added to the ticket face value and is necessary to cover running costs, card processing fees, marketing campaigns and other expenses. Ticket24\/7 always work with venues and promoters to ensure our booking fees are kept as low as possible.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Please use the contact form<\/a> to request to delete your account. All of your personal details and purchase history will be removed. We will contact you for confirmation before removing your account as this action is irreversible.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Still having issues or your query isn’t listed above? You can send us an enquiry here<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Selling Tickets FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow to get started selling tickets<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can list your first event within minutes by following our handy guides in the\u00a0Seller How To’s<\/a> section which <\/span>contains everything you need to know to get started! Alternatively, you can simply sign up and give it a try by <\/span>registering<\/a>\u00a0for an account\u00a0<\/span>.\u00a0\u00a0<\/span><\/p>

If you have any questions, would like to discuss anything further, or would like a no obligation demo of the seller dashboard, please get in touch<\/a>, we’d be happy to help.\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Unlike some ticketing platforms, we have no complicated pricing structures – it’s completely free to list an event<\/strong> on Ticket24\/7! A small booking fee is added to the ticket face value when a buyer is purchasing a ticket to cover our running costs, card processing fees, marketing campaigns and other expenses. We pride ourselves on charging some of the lowest fees in the industry – 10% of face value, or \u00a31 minimum fee as standard, per order<\/strong>.<\/p>

Please get in touch<\/a> as we may even be able to share a portion of the booking fees or offer an even lower rate depending on your estimated sales volume!<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I get a free website to promote my events?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

There are many reasons to have a website as outlined in our recent blog post<\/a>. The great news is, Ticket24\/7 can design and host a website for you completely free of charge<\/strong> if you list events with us! It’s a pain free process and you simply have to point us to your social media pages, provide us with your logo and we’ll do the rest!<\/p>

You can read more and see some case studies here<\/a> or please get in touch<\/a><\/span> if you’d like to discuss.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow to manage refunds<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

To refund a single order, you can use the refund button in the orders table. You can view all orders in the Orders section of the seller dashboard and search for a particular buyer’s name, or you can also find all orders related to a particular event on the event page in the seller dashboard.\u00a0<\/p>

If you are cancelling an event, all refunds will be processed automatically.\u00a0Refunds can take up to 10 working days to show in the customer’s account depending on which bank\/card they used for the purchase.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow to manage event entry<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We would recommend using the free Ticket24\/7 scanning app to streamline entry at your event. We have written a handy guide to outline the process here<\/a>.\u00a0<\/p>

As a backup\/alternative method,\u00a0 you can view and print a list of all attendees by visiting the event page in the dashboard and clicking the ‘Attendee List’ button at the top right of the page.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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You can cancel an event by browsing to the event in the seller dashboard and clicking the red ‘Cancel’ button in the ‘Status’ section. If any tickets have been purchased then these will be automatically refunded. Refunds can take up to 10 working days to show in the customer’s account depending on which bank\/card they used for the purchase.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I boost sales?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Customers who have purchased tickets to your events are given the option to follow your page and receive event announcements. The more tickets you sell through Ticket24\/7 the more followers you will gain.<\/p>

When you create a new event you will have an option to schedule an announcement which will email all subscribers to inform them of the new listing, giving an instant boost to sales!\u00a0 You can read more on this topic here<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI need to postpone\/reschedule my event<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can postpone or reschedule an event by browsing to the event in the seller dashboard and clicking the red ‘Postpone’ button in the ‘Status’ section. You’ll be given 2 options – 1) set a new date, or 2) postpone until further notice.<\/span><\/p>

In either case, an email will be sent out to all existing ticket holders informing them of the postponement. Once a new date has been set for the event, another email will be sent out updating all ticket holders, with the option of applying for a refund within 14 days, in line with UK ticket selling regulations. Valid refund requests will be processed automatically.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow will I receive the money from ticket sales?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Money from tickets sales will be added to your ‘pending balance’ until the event has completed. If you have connected a Stripe account then these funds will be automatically transferred to your account shortly after, otherwise they will show in your ‘available balance’ until connected. To check your balance and for transfer history, please visit the ‘Finance’ page in the seller dashboard.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I get paid sooner or via bank transfer?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We are happy to pay out a portion, or all of your ticket sales prior to the completion of your event, provided you meet certain criteria. We may also require some proof of ID for our records. Please contact us for further details or provide us with your bank details if you would prefer bank transfer over Stripe payments.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I sell tickets on my website?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can connect your website to your Ticket24\/7 events with a few small lines of code. Please get in touch<\/a> and we will supply you with the unique code you can add to your website to automatically display your events, at no cost!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI have a query about something else<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We’re here to help and would be happy to answer any questions you may have. Please feel free to\u00a0get in touch<\/a>, we will respond as soon as possible.\u00a0\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Have a question not listed? Feel free to get in touch here<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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How To Sell Tickets To Your Event:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\"\"<\/div>\n\t\t<\/a>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tA Quick Start Guide to Selling Tickets\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t
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Unlike other ticket sales platforms, with Ticket24\/7 you can start selling tickets to your events in just 5 simple steps, and completely free of charge.<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t

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\n\t\t\t\n\t\t\t\tGet Started (Part 1): Creating Your Event Listing\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t
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\u00a0Creating an event on Ticket24\/7 is one of the easiest and most efficient processes out there. Unlike other platforms that require navigating through complicated forms<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t

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\n\t\t\t\n\t\t\t\tGet Started (Part 2): Adding\/Updating Tickets for Your Event\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t
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To allow people to buy tickets to your event, you’ll need to add one or more ticket types. Adding tickets to your event on Ticket24\/7<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t

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\n\t\t\t\n\t\t\t\tGet Started (Part 3): Make the Most of Your Free Selling Page\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t
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Enhancing your Ticket24\/7 selling page can significantly boost your event promotions and ticket sales. Unlike other platforms, Ticket24\/7 makes it incredibly easy to promote your<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t

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\n\t\t\t\n\t\t\t\tHow To: Add Your Facebook Meta Pixel (and Conversion API) to Track Ticket Sales\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t
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If you’re running ads on Facebook or Instagram, setting up a Meta Pixel is essential for tracking how people interact with your events. Ticket24\/7 makes<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t

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\"calendar,<\/div>\n\t\t<\/a>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tHow To: Cancel, Postpone or Reschedule an Event\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t
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At Ticket24\/7, we understand that plans can change unexpectedly. That\u2019s why we\u2019ve made it simple to manage cancellations, postponements, or rescheduling\u2014all while taking the burden<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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View More<\/a><\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Event Ticketing Tips:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\"Detailed<\/div>\n\t\t<\/a>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tHow To: Instantly Generate Sales with Automated Event Announcements\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t
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At Ticket24\/7, we\u2019re always innovating to give event organizers the tools they need to succeed. Our Announcement Feature is the latest addition to our suite<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t

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\"\"<\/div>\n\t\t<\/a>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tTop tips for successful ticket selling\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t
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Have an event coming up, but struggling to fill the guest list? Here are our top tips from social media hacks, to finding the right<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t

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\"\"<\/div>\n\t\t<\/a>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tTips to Plan a Successful Event in 6 Simple Steps\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t
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Organizing an event can be an exciting yet stressful job. From deciding on a venue to drawing up a budget, and making sure everything is<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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View More<\/a><\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Ready to Transform Your Ticket Sales?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Sign up to start selling online for free with Ticket24\/7!<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Not quite ready or have some questions? Please get in touch<\/span> here<\/a>, we’d love to help! We can even arrange a short demo or help you add your first event!<\/span><\/span><\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tGet Started<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Ticket24\/7 Support Whether you need support selling tickets to your event online, or have a question about buying tickets to see your favourite artist, we’re here to help! Ticket Buyer Ticket Seller Buying Tickets FAQ I can’t find or open my tickets You can download your tickets again by logging into your account and browsing […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1507","page","type-page","status-publish","hentry"],"yoast_head":"\nSupport Centre - Support for ticket buyers and sellers - Ticket247 Backstage<\/title>\n<meta name=\"description\" content=\"Whether you need support selling tickets to your event online, or have a question about buying tickets, we're here to help!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ticket247.co.uk\/backstage\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support Centre - Support for ticket buyers and sellers - Ticket247 Backstage\" \/>\n<meta property=\"og:description\" content=\"Whether you need support selling tickets to your event online, or have a question about buying tickets, we're here to help!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ticket247.co.uk\/backstage\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"Ticket247 Backstage\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-21T19:29:20+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"14 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ticket247.co.uk\\\/backstage\\\/support\\\/\",\"url\":\"https:\\\/\\\/ticket247.co.uk\\\/backstage\\\/support\\\/\",\"name\":\"Support Centre - 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