Ticket24/7 Support

Whether you need support selling tickets to your event online, or have a question about buying tickets to see your favourite artist, we're here to help!

Buying Tickets FAQ

You can download your tickets again by logging into your account and browsing to ‘Your Orders’ in the menu. If your tickets won’t open or say the file is corrupt, please try downloading using a different browser or device.

If you have a question about an event you have already purchased tickets for, please use the contact form and select the order corresponding to the event you have a question about. 

If you have a general query about an event you haven’t bought tickets for yet, you can use the contact organiser button on the event page to get in touch. 

Please click here if you have forgotten your password and we will send you a reset link. If you haven’t received the link by email within a few minutes please check your junk folder.

As with most ticketing agencies, tickets are generally non-refundable, as per our terms and conditions. However, you will be eligible for a face value refund if the venue or event start date has changed since you purchased a ticket. We will notify you (by your registered email address) if any details change for any events you have purchased tickets for, with details of how to request a refund.

The activation email can take a few minutes to arrive. If you haven’t received it within 10 minutes, please check your junk/spam folder and add Ticket24/7 to your safe senders list. If it’s not in there, you can try logging in again to receive a new one or contact us here for assistance.

Ticket24/7 use a trusted 3rd party payment platform, Stripe (www.stripe.com), to process all payments/transactions. This means that Ticket 24/7 do not have access to your card or bank details at any stage, making it completely secure.

If your order has completed but you haven’t received a confirmation email within an hour, please check your junk/spam folder and add Ticket24/7 to your safe senders list. If your confirmation email is not in there either then you can check with us using the contact form.

Orders can take a few minutes to process, especially if we are processing a large quantity of orders due to a popular event. If you haven’t received your tickets within an hour of ordering, please submit a support request with your order number.

Yes, please ensure that each person attending has their own unique barcoded ticket to present upon arrival at the event. Each barcode will only work once, so as the lead organiser, it is your responsibility to protect the tickets and ensure that no copies of tickets are made/distributed.

Ticket24/7, like most ticketing agencies, have to charge a small administration/booking fee in order to provide the service. This fee is added to the ticket face value and is necessary to cover running costs, card processing fees, marketing campaigns and other expenses. Ticket24/7 always work with venues and promoters to ensure our booking fees are kept as low as possible.

Please use the contact form to request to delete your account. All of your personal details and purchase history will be removed. We will contact you for confirmation before removing your account as this action is irreversible.

Still having issues or your query isn’t listed above? You can send us an enquiry here

Selling Tickets FAQ

You can list your first event within minutes by following our handy guides in the Seller How To’s section which contains everything you need to know to get started! Alternatively, you can simply sign up and give it a try by registering for an account .  

If you have any questions, would like to discuss anything further, or would like a no obligation demo of the seller dashboard, please get in touch, we’d be happy to help. 

Unlike some ticketing platforms, we have no complicated pricing structures – it’s completely free to list an event on Ticket24/7! A small booking fee is added to the ticket face value when a buyer is purchasing a ticket to cover our running costs, card processing fees, marketing campaigns and other expenses. We pride ourselves on charging some of the lowest fees in the industry – 10% of face value, or £1 minimum fee as standard, per order.

Please get in touch as we may even be able to share a portion of the booking fees or offer an even lower rate depending on your estimated sales volume!

There are many reasons to have a website as outlined in our recent blog post. The great news is, Ticket24/7 can design and host a website for you completely free of charge if you list events with us! It’s a pain free process and you simply have to point us to your social media pages, provide us with your logo and we’ll do the rest!

You can read more and see some case studies here or please get in touch if you’d like to discuss.

To refund a single order, you can use the refund button in the orders table. You can view all orders in the Orders section of the seller dashboard and search for a particular buyer’s name, or you can also find all orders related to a particular event on the event page in the seller dashboard. 

If you are cancelling an event, all refunds will be processed automatically. Refunds can take up to 10 working days to show in the customer’s account depending on which bank/card they used for the purchase.

We would recommend using the free Ticket24/7 scanning app to streamline entry at your event. We have written a handy guide to outline the process here

As a backup/alternative method,  you can view and print a list of all attendees by visiting the event page in the dashboard and clicking the ‘Attendee List’ button at the top right of the page. 

You can cancel an event by browsing to the event in the seller dashboard and clicking the red ‘Cancel’ button in the ‘Status’ section. If any tickets have been purchased then these will be automatically refunded. Refunds can take up to 10 working days to show in the customer’s account depending on which bank/card they used for the purchase.

Customers who have purchased tickets to your events are given the option to follow your page and receive event announcements. The more tickets you sell through Ticket24/7 the more followers you will gain.

When you create a new event you will have an option to schedule an announcement which will email all subscribers to inform them of the new listing, giving an instant boost to sales!  You can read more on this topic here.

You can postpone or reschedule an event by browsing to the event in the seller dashboard and clicking the red ‘Postpone’ button in the ‘Status’ section. You’ll be given 2 options – 1) set a new date, or 2) postpone until further notice.

In either case, an email will be sent out to all existing ticket holders informing them of the postponement. Once a new date has been set for the event, another email will be sent out updating all ticket holders, with the option of applying for a refund within 14 days, in line with UK ticket selling regulations. Valid refund requests will be processed automatically.

Money from tickets sales will be added to your ‘pending balance’ until the event has completed. If you have connected a Stripe account then these funds will be automatically transferred to your account shortly after, otherwise they will show in your ‘available balance’ until connected. To check your balance and for transfer history, please visit the ‘Finance’ page in the seller dashboard.

We are happy to pay out a portion, or all of your ticket sales prior to the completion of your event, provided you meet certain criteria. We may also require some proof of ID for our records. Please contact us for further details or provide us with your bank details if you would prefer bank transfer over Stripe payments.

You can connect your website to your Ticket24/7 events with a few small lines of code. Please get in touch and we will supply you with the unique code you can add to your website to automatically display your events, at no cost!

We’re here to help and would be happy to answer any questions you may have. Please feel free to get in touch, we will respond as soon as possible.  

Have a question not listed? Feel free to get in touch here

How To Sell Tickets To Your Event:

Event Ticketing Tips:

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Not quite ready or have some questions? Please get in touch here, we’d love to help! We can even arrange a short demo or help you add your first event!